An11-partpolicyapplicabletoeveryclient,caregiver,andwebsitevisitor
1. Information We Collect
2. How We Use Your Information
3. How We Share Your Information
4. Data Storageand Security
5. Data Retention
6. Your Rightsand Choices
7. Cookiesand Website Analytics
8. Third-Party Links
9. Children's Information
10. Changes to This Policy
11. Contact Us
1. INFORMATION WE COLLECT
a) Personal information you provide
• Name, phone, email, address, patient's condition, care needs and urgency, payment/billing details, anything shared voluntarily with our care team.
b) Health-related information
• Medical history, current conditions, medications and care requirements — collected only with consent, used strictly for care coordination.
c) Caregiver and employment information
• Identity documents, qualifications, experience, and background/police verification records for caregiver applicants.
d) Automatically collected information
• IP address, browser type, device information, and pages visited, via standard web analytics.
2. HOW WE USE YOUR INFORMATION
• Respond to enquiries and coordinate care services; match clients with suitable verified caregivers or nurses.
• Communicate updates on appointments, service status, or urgent care needs.
• Conduct background and police verification of caregivers.
• Improve our website, services, and internal operations; comply with legal and regulatory requirements.
• Send service-related communications via phone, SMS, WhatsApp, or email.
• We do not use client health information for marketing without explicit consent.
3. HOW WE SHARE YOUR INFORMATION
• We do not sell your personal information.
• Shared only with caregivers, nurses, or medical professionals directly involved in your care.
• Shared with hospitals, diagnostic centres, or partner organisations where relevant, and with your consent.
• Shared with service providers supporting our operations (payment processing, IT support), under confidentiality obligations.
• Disclosed where required by law, court order, government authority, or to protect safety in an emergency.
4. DATA STORAGE AND SECURITY
• We take reasonable administrative, technical, and physical measures to protect personal and health information from unauthorized access, alteration, disclosure, or destruction.
• Access to sensitive patient information is limited to authorized personnel involved in care coordination.
• No method of transmission or storage is 100% secure, and absolute security cannot be guaranteed.
5. DATA RETENTION
• Personal and health information is retained only as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
• Information is securely deleted or anonymized once retention is no longer required.
6. YOUR RIGHTS AND CHOICES
• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information, subject to legal and record-keeping obligations.
• Withdraw consent for non-essential communications (e.g. promotional messages).
• To exercise any of these rights, contact us using the details on the final slide.
7. COOKIES AND WEBSITE ANALYTICS
• Our website may use cookies or similar technologies to improve user experience and understand website traffic.
• Cookie preferences can be controlled through your browser settings.
8. THIRD-PARTY LINKS
• Our website may contain links to third-party sites (e.g. social media, WhatsApp).
• We are not responsible for the privacy practices or content of these external sites.
9. CHILDREN'S INFORMATION
• Care coordination for minors (e.g. child care services) takes place only under the consent and supervision of a parent or legal guardian.
• We do not knowingly collect personal information directly from children without such consent.
10. CHANGES TO THIS POLICY
• We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
• The updated version will be posted on our website with a revised "Last updated" date.
11. CONTACT US
• For questions, concerns, or requests regarding this Privacy Policy or your personal information:
• Phone No.: +91 98748 01684 | Email : info@poriseba.in | Website : www.poriseba.in
• 52/5B Surya Sen Street, Kolkata- 700009
